Why Connect Centric
We are contact center experts with a proven track record of success serving Federal Government agency customers. Our experience extends through the full life cycle of a contact center—from planning to deployment to mission accomplished.
We focus on our Government agency customers and those they serve with an approach that is, first and foremost, human centered.
Our team is highly skilled in all facets of governance, customer experience, technology, and operations and maintenance. We lead the way forward by bringing contact center best practices to our customers.
More About UsWe’re focused on supporting your mission.
What We Do
Delivering an Omnichannel
Contact Center Experience
Modern contact centers understand that their customers want the ability to interact with them on any channel, at any time, from any device. We provide omnichannel contact center technology that brings your Federal agency in line with the experience your customers expect.
Customer
Customer
Contact
Center
Contact
Center
Agent
Agent
The Omnichannel
Customer Experience
Phone
Web Chat
Social Media
Website
Branch
Kiosk
Mobile Apps
Services at
a Glance
Connect Centric provides industry-leading contact center governance, customer experience, technology, and operations services to our Federal agency customers. Our services include comprehensive planning and implementation to support the full life cycle needs of a contact center.
Governance
We help your Federal agency define effective contact center strategies through comprehensive assessment, goal-setting, and alignment with your mission.
Customer Experience
Your customers are priority number one, which is why we collaborate with your agency to develop a comprehensive customer experience plan for your contact center.
Technology
The backbone of a contact center is the technology that powers it. We assist your agency in selecting and implementing the right technology to help you accomplish your mission.
Operations
We provide your Federal agency with a full range of post-deployment support services to keep your contact center running smoothly.
Supported Federal Customers
We provide results that are consistent, measurable, and fully support the mission of our customers.
Partners
Careers
Join the Connect Centric Team
Be a part of our industry-leading team of contact center experts.
At Connect Centric, everything we do is guided by our core value of creating human centered solutions for our Federal Government agency customers.