Why Connect Centricquestion mark

living room

We are contact center experts with a proven track record of success serving Federal Government agency customers. Our experience extends through the full life cycle of a contact center—from planning to deployment to mission accomplished.

We focus on our Government agency customers and those they serve with an approach that is, first and foremost, human centered.

Our team is highly skilled in all facets of governance, customer experience, technology, and operations and maintenance. We lead the way forward by bringing contact center best practices to our customers.

More About Us

We’re focused on supporting your mission.

What We Do

Delivering an Omnichannel
Contact Center Experience

Modern contact centers understand that their customers want the ability to interact with them on any channel, at any time, from any device. We provide omnichannel contact center technology that brings your Federal agency in line with the experience your customers expect.

omni customer icon

Customer

Customer

omn artificial icon


Contact
Center


Contact
Center

omni agent icon

Agent

Agent

The Omnichannel
Customer Experience

Phone

omni phone icon

Email

omni email icon

Web Chat

omni chat icon

Social Media

omni social-media icon
omni search icon

Website

omni branch icon

Branch

newsstand icon

Kiosk

omni mobile app icon

Mobile Apps

Services at
a Glance

Connect Centric provides industry-leading contact center governance, customer experience, technology, and operations services to our Federal agency customers. Our services include comprehensive planning and implementation to support the full life cycle needs of a contact center.

services icon

Governance

We help your Federal agency define effective contact center strategies through comprehensive assessment, goal-setting, and alignment with your mission.

services icon

Customer Experience

Your customers are priority number one, which is why we collaborate with your agency to develop a comprehensive customer experience plan for your contact center.

services icon

Technology

The backbone of a contact center is the technology that powers it. We assist your agency in selecting and implementing the right technology to help you accomplish your mission.

services icon

Operations

We provide your Federal agency with a full range of post-deployment support services to keep your contact center running smoothly.

Supported Federal Customers

We provide results that are consistent, measurable, and fully support the mission of our customers.

Work With Us

Partners

Avaya

Avaya Contact Center Solutions keep you connected to your customers through seamless omnichannel communication, self-service options, and more via cloud or hybrid solutions.

https://www.avaya.com

Cisco

Cisco offers a full line of products, including contact center, calling, meetings, team collaboration, and devices, available through cloud architecture.

https://www.cisco.com

Genesys

Genesys provides omnichannel and contact center solutions that ensure you have the right tools to personalize your customers' experience.

https://www.genesys.com

Microsoft

Providing an intelligent CRM system and an integrable collaboration app, Microsoft provides powerful tools to keep your contact center at the forefront.

https://www.microsoft.com

NICE inContact

Flexible and reliable cloud-based contact center solutions from NICE inContact provide the toolkit you need to enhance your customers’ experience.

https://www.niceincontact.com/

Oracle

Oracle provides powerful, intuitive, scalable solutions for contact centers that include cross-channel customer service, patented AI, convenient automation, and seamless integration.

http://www.oracle.com

Salesforce

The Salesforce CRM platform allows users to provide smarter service through comprehensive customer insights and empowered team collaboration.

http://www.salesforce.com

ServiceNow

ServiceNow creates connected digital workflows for contact centers through the integration of their cloud-based technology services and Cloud Call Center application.

http://www.servicenow.com

Talkdesk

Talkdesk elevates the customer experience by leveraging intelligent routing, contextual customer data, actionable reporting, and more on a scalable, cloud-based platform.

http://www.talkdesk.com

Zendesk

Build a powerful contact center solution by integrating the original Zendesk Support ticketing system with Zendesk Talk contact center software.

http://www.zendesk.com
Connect Centric Team Members

Careers

Join the Connect Centric Team

Be a part of our industry-leading team of contact center experts.

At Connect Centric, everything we do is guided by our core value of creating human centered solutions for our Federal Government agency customers.

View Open Positions